Wren Kitchens
Wren Kitchens Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wren Kitchens has 2.8 star rating based on 19 customer reviews. Consumers are mostly neutral.
33% of users would likely recommend Wren Kitchens to a friend or colleague.
- Rating Distribution
Pros: Good showroom, Beautiful kitchen, Designer will work with you until you place the order.
Cons: Additions added that were not required, Customer service appallingly- cannot delivery goods, Need more help with problems.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wren Kitchens has 2.8 star rating based on 19 customer reviews. Consumers are mostly neutral.
33% of users would likely recommend Wren Kitchens to a friend or colleague.
- Rating Distribution
Pros: Good showroom, Beautiful kitchen, Designer will work with you until you place the order.
Cons: Additions added that were not required, Customer service appallingly- cannot delivery goods, Need more help with problems.Recent recommendations regarding this business are as follows: "don't believe in their promises, because there's no communication between departments, like design department vs delivery department", "Don’t go to wren", "Customer after care needs improving", "read the details on cancellations,keep all dates and visits recorded.", "0".
Review authors value the most Layout of Store and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Wren Kitchens Reviews
"To update on my issue"
I am sending additional pictures through and have been advised my case has not been closed as per the previous email. Thank you
"Need a new kitchen door"
Need a new kitchen washing machine door as its blown again o one can why is it so hard to sort this out
Wirral, Wirral
Need a new kitchen door
Need a new kitchen washing machine door as its blown again o one can why is it so hard to sort this out
Milton Keynes, Milton Keynes
Replace the doors of the have issues with kitchen door it is under warranty but you keep saying it is wear tear but it is guaranteed I do not understand the reason simply still guarantee so iscabinets
Have reported the issue and customer service keeps not solving the issues I save money and borrowed and was paying for the kitchen for 5 years till it got cleared now they seem to brush it by saying it is wear and tear how would fixed the paint or swollen door wear tear they say
User's recommendation: Don’t go to wren
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plymouth, Pennsylvania
Unfullfilled promises
I'm writing this afternoon because I received a call from David in order to coordinate the delivery for July 1, 2025. When my husband and I went to select the cabinets, we requested at the very beginning for installation because we wanted to have everything ready for the weekend of July 4, 2025.
We were told that your installer was booked up until July 25, 2025. Therefore, we ask if we install them ourselves, how soon can we have them delivered? Both Alease and Matthew told us that if we place the order by the beginning of the month, they could have them delivered in the week of the 23rd. This date will give us time to install them and have the contractor of the countertop take the measurements, cut it, and install it, and we will be ready.
I was told to call Alease and Matthew to let them know as soon as I talked to customer care for the welcome call, and they will 'make sure the order goes in the next day and is delivered by the week of the 23rd.' So I did what I was told. I signed the order on June 10, 2025, paid in full, and I called Matthew because Alease was off that day. I was told by Lisy that Matthew was on the phone, that she would leave them a message, and she also told me that it was impossible to have the cabinets installed by July 4th because everyone wants to have theirs installed by the same date. Although I found the comment very negative on her part, I left a message to let Matthew know I already received the welcome call and to have him call me back.
I was told in person by Alease that as soon as I made this last call, she or Matthew would call and 'push' the delivery for the week of July 23rd. Alease also told me that it would take manufacturing two weeks to assemble the cabinets and she would call me the week of June 14th to let me know the status. We asked so many times, 'Are you sure you can have them delivered by the week of the 23rd?' and they both said YES. Since I didn't receive the call from Alease, I called yesterday and Lisy told me she was off and that she would be in today (6/19/25) at 11 am.
I called today and asked Lisy to leave a message for Alease to call me back. Today, I received a call from David from customer support to coordinate the delivery for the 1st of July, and I explained everything to him; then he said he was going to transfer me to the manager as I requested. Lisy answered the phone, tells me that Matthew was off today and tomorrow. She repeatedly said that the only day was July 1st.
I told her that everything I receive from her are negative comments. Between the back and forth, David comes back and transfers his side of the call to Karol. At that time, Karol said that either Alease or Matthew called and they informed them that it was not possible to do it on the promised day. Karol also told me that the order for the cabinets came this week and it is impossible to have them delivered next week.
The least I can say is that I feel I was lied to; I'm very disappointed because I was at the Conshohocken store more than two times. Both Alease and Matthew made promises they couldn't keep.
I hope that somebody does the minimum to solve this matter in a truly way. I expect a call from either Matthew Kusiak or Joseph Paradiso with a solution.
- Designer will work with you until you place the order
- Promises not fulfilled no kitchen for a family reunion
Preferred solution: Price reduction
User's recommendation: don't believe in their promises, because there's no communication between departments, like design department vs delivery department
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockton-On-Tees, England
Cannot return items
Wren have just point blank said no refund and closed the case.
I have sat on the floor of my garage £500 of unused items that Wren says cannot be returned/refunded. As we put our trust in the kitchen designer, I feel so frustrated and annoyed. We spent close to £11 thousand pounds and cannot get a refund on the items not used.
- Beautiful kitchen
- Told to sell them on marketplace
- Told we should have read the contract more thoroughly
- Additions added that were not required
Preferred solution: Part Refund
User's recommendation: I would recommend Wren but make sure no additions are added by the designer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement sink and tap also how long is the loan for
The sink has a few chips on it, and the bowl is discoloured. It's as if the surface of the sink tried numerous cleaning products to no avail. I am so happy with the kitchen and sink, but the sink looks dirty and old.
Preferred solution: New sink and tap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Assuared refund did not occur.
Refund was promised on Friday 6June.This has not happened, store planner Ramie Azis assuared me that head office agreed the refund.Where is it. This has taken 5 Weeks. I have spent over 1 hour trying to call you on 0345 127 ****.
Preferred solution: Full refund
User's recommendation: read the details on cancellations,keep all dates and visits recorded.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Ealing, Ealing
Missing item
Held on the line far too long, said the waiting time was 5 min but was holding the line for over 15 minutes. Requested a call back and no one has called, very poor customer after sales service. I had intended to refer Wren to both my sisters and our friends as they are looking to buy a new Kitchen, but now think twice
No one took my call, I gave up after 15 minutes and pressed for a call back but still waiting on a return call
User's recommendation: Customer after care needs improving
Hoxton, Hackney
To update on my issue
I am sending additional pictures through and have been advised my case has not been closed as per the previous email. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Crawley, West Sussex
Awful customer service
Mistakes made on the flooring, initially refused to change or correct so had to go into the branch where the manager was lovely however simply seemed to pacify us but nothing happened.
We were told different stories by different personnel and waited over a week just to get some kind of explanation...over a week later and still waiting for the correct flooring to be delivered
User's recommendation: Dont rush into signing before youve checked every single piece on the order
Walsall, Walsall
Complaint
Not happy wrong cupboard door put on. Shelf not fitted in cupboard.
Problem with board above job . Holes left in wall
User's recommendation: Be very careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oxford, Oxfordshire
Splashback issues
I am very upset about my template being cancelled because of my designer's mistake. I cannot have my splashback put on without moving the bottom units all forward.
Now I will need more side panels for the fridge/freezer unit when all this is not my fault. And I have to pay my installer extra now for doing more work.
Nottingham, Nottingham
Complain
sink waste pipe not fitted correctly and now leaking- needs replaced
Nothing else to say, said what is wrong
Aylesbury, Buckinghamshire
Touch up paint
Wed chipped a drawer face and the touch up paint we had had dried up.
Rang customer service to get another touch up paint sent out. All sorted. Many thanks.
User's recommendation: But a Wren kitchen.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bude, Cornwall
Vat invoice query
After receiving the VAT invoices my accountant asked for confirmation wether worktops supplied and fitted were zero rated and included/not included in VAT total.
User's recommendation: for future customers just mention that if you are a new house build, ask for zero rated VAT to be applied on fitting
Middlesbrough, England
Very bad service
They betrayed the customer with putting an ottoman bed in display for sell and ordered non ottoman bed on the website , when customer realized it’s not exactly same bed on display they denied to help.very disappointing
They displayed an ottoman bed with 489 in the showroom and did fraud with customer by putting non ottoman bed in the order section with same price. I wouldnt recommend anyone to go to wren.
User's recommendation: Not recommended
Dorchester, Dorset
Fault on inbuilt microwave
Subject: Urgent Assistance Required for Inbuilt Microwave
Good evening
My name is George Simon. I had my kitchen refurbished a few years ago,(from poole wren kichen)since 28/03 my inbuilt microwave has stopped working.
I had an electrician check it, and he confirmed that the microwave got problems
I understand that my one-year manufacturer warranty has expired. However, when I contacted WRAN customer service, I was informed that I would need to pay £149 for a technician to inspect it.
If the microwave is not repairable, I would also have to cover the cost of a replacement.
As I am still making monthly payments for the kitchen, I am unable to afford these additional charges. I am extremely disappointed with this situation and would appreciate it if you could look into this matter and help find a resolution.
Thank you for your time and assistance.
Best regards,
George Simon
Phone number
07861 39****
Address
17 Carey Road
BH9 2XB
Bournemouth
User's recommendation: To offer support and respond immediately
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Your warranty is with the manufacturer, not Wren. Leave Wren out of it. You still paying on the kitchen has nothing to do with the warranty.
You know Microwaves have as little as 90 days warranty? At the most they comes with a year warranty. If it is out of warranty the cost to replace it is on you.